1. Introduction

Attuned Health Education (ABN: 80 151 940 611) ("we", "us", "our") is committed to protecting the privacy of our users in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you access our website (attunedcpd.com.au, attunedcpd.au, attunedcpd.online) and use our continuing professional development (CPD) platform and services.

By accessing our platform and enrolling in our courses, you agree to the collection and use of your personal information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you provide when you:

Create an account on our Thinkific-powered platform
Enrol in a course or purchase a product
Complete CPD reflection forms via Google Forms
Contact us via email or other communication channels

This information may include your name, email address, payment information, and professional details relevant to your CPD records.

2.2 Information Collected Automatically

When you use our platform, we and our third-party service providers may automatically collect certain information, including:

Device and browser information
IP address and general location data
Course progress and completion data
Usage data and platform interactions

2.3 CPD Reflection Responses

When you complete CPD reflection activities via Google Forms, your responses are collected and a copy is automatically emailed to your nominated email address. This is to support your AHPRA CPD portfolio requirements. The Nursing and Midwifery Board of Australia (NMBA) requires CPD records to be retained for a minimum of 5 years.

3. How We Use Your Information

We use your personal information to:

Provide access to our CPD courses and platform services
Process payments and manage your account
Issue certificates of completion and CPD documentation
Send you a copy of your CPD reflection responses for your AHPRA portfolio
Communicate with you about your enrolment, account, or our services
Improve our platform, content, and user experience
Comply with our legal obligations

We will not use your personal information for any purpose that is inconsistent with this Privacy Policy without your consent.

4. Third-Party Service Providers

We use the following third-party service providers to operate our platform. Each provider has their own privacy policy governing their use of your data:

4.1 Thinkific

Our CPD platform is hosted and operated by Thinkific Labs Inc. Thinkific processes your account information, course enrolment data, and progress data. Please review Thinkific's Privacy Policy at thinkific.com/privacy-policy.

4.2 Stripe

Payment processing is handled by Stripe Inc. Attuned Health Education does not store your full payment card details. Stripe processes and stores your payment information securely. Please review Stripe's Privacy Policy at stripe.com/au/privacy.

4.3 Google

CPD reflection activities are conducted via Google Forms. Responses are processed by Google LLC and automatically emailed to your nominated address. Please review Google's Privacy Policy at policies.google.com/privacy.

We take reasonable steps to ensure our third-party providers handle your personal information in accordance with the Australian Privacy Principles.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your personal information to:

Our third-party service providers as described in Section 4
Professional advisors including lawyers and accountants, where necessary
Regulatory bodies or law enforcement where required by law

We will not otherwise disclose your personal information without your consent, unless required or authorised by law.

6. Data Storage and Security

Your personal information is stored on servers operated by Thinkific and Google, which are located outside Australia, including in the United States and Canada. We take reasonable steps to ensure that our service providers protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

While we take reasonable precautions to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Retention of Personal Information

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. CPD completion records and reflection responses are retained for a minimum of 5 years in accordance with NMBA requirements. Account information is retained for the duration of your account and for a reasonable period thereafter.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information. To make a request, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with the Australian Privacy Principles.

9. Complaints

If you believe we have breached your privacy, please contact us in the first instance at [email protected]. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website with a revised date. Your continued use of our platform following notification of changes constitutes acceptance of the updated policy.

11. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy, please contact:

Attuned Health Education

ABN: 80 151 940 611

Email: [email protected]

Website: attunedcpd.com.au